Many of the social organisations we work with are going through huge changes, using their “ten year strategy” to answer the question “what would a digitally-enabled organisation look like?” and “how will we thrive in an increasingly digital world?”. These are perfect questions to help shape the future and current offering and the following related questions helped us in working through our recent projects with the Fairtrade Foundation and The British Trust for Ornithology (BTO).
Mapping the user experience and developing wireframe and related colour schemes for the navigation
1.What’s not working well at the moment? Where are audiences dropping off / not going – why is this?
2.What are your analytics telling you? Do you understand the audience needs and do these change by age / other demographics? Why is that? Do you know how people are using your site?
3.Are you ready for Mobilegeddon? Do start the process of ensuring your site works on different devices from interactive white screen to phones. You probably already know that Google’s search ranking will be affected by how mobile friendly your site it. There is an easy mobile friendly test you can do.
The mobile experience for teachers using Fairtrade resources
4.Is your SEO / social strategy good enough? Read Google’s guide to SEO, again Google will look harshly at copy that is too small and links that go nowhere. Defining your strategy beforehand (starting with the web copy), will help you prioritise what your main services are.
5. Do you have a strong concept / design? People like ideas- a strong concept can really lift your site usage.
6.Do you have the right sign-up points? Getting the balance right is essential; too many and people will click off your site. Having the main touch points clearly labelled will increase conversion to sales, and to your newsletter sign up.
Clear and interesting sign up points help the user
7.Why not ask people what they would like to use the site for in the future? Regular users of your site will often have as good ideas as anyone for how the experience could be made even better, we’ve found tapping this interest and using some of their ideas is crucial.
8.Are you using it as a living / agile website? Agile roll-outs are best. Too often the process is to map the user experience to a wireframe and then build the site over 10-16 weeks, which is fine. But it’s better to keep the site alive and agile, adding new features and functionality, so the site has a beginning but no end. There is no web 2.2.
9.Are you linking your CRM to your website? You increase conversion to your site by as much as 50% from users on your social channels, by a few simple campaigns.
10.Are you making lots of new friends? We’ve found links to your site from other respected organisations work wonders for new site visitors and increased search ranking.
If you need help with your web delivery, these are the first questions we would ask, it’s an easy checklist, which starts with your audience and builds things in an agile but logical way.
Giles Robertson, Founder and Managing Director of Green Banana Marketing Ltd, Marketing Soc. and RSA Fellow, Charity Group chairman, Trustee of Marine Conservation Society, member of 2Degrees board of advisers and the Sustainability Growth Group. Follow him on twitter @gogreenbanana or email at Giles@greenbananamarketing.com
Hats off to the new environmental campaign ‘recyclage de luxe’ from Stella Artois. Retro ads for recycled packaging, glass, and aluminum are now up, mainstreaming its efforts behind recycling. Having firmly established itself as ‘reassuringly expensive’ (albeit 2 cases are available for £16), with rather unfortunate associations with being the ‘wife beater’s beer”, it feels right expressing its environmental credentials in this way. Few businesses have the credibility or balls to do this; it’s too complicated and why bother putting your head above the parapet? Stella have told the interconnected story of waste and material use and made it central to their offering, bringing some much needed style to recycling.
The ads are good too with retro French mono tones, the packaging for each carved out of 60s fashioned materials including the can from a cool Citroen DS, film noir posters with a Twiggy style women and the glass forged from an old school tellie screen. I love the effort Stella have made and hope this approach inspires others. It’s a shame that more don’t talk about their environmental work. Although, of course the packaging only tells half the story; ‘beer miles’ are increasingly a critical environmental factor as well, many imported lagers could have traveled up to 24,000 miles before reaching you (with climate change, transporting liquids long distances is environmental madness). The best beers are those that have been produced locally to you. But of course Stella is only brewed across the Channel in Belgium. It will be interesting to see how Stella develop this campaign and whether InBev, who own Stella, take a holistic green look across all their beers. But any company that makes a difference to the planet gets my vote and should be supported by all beer drinkers.