Tag: digital

10 tips to maximise growth through your website

Many of the social organisations we work with are going through huge changes, using their “ten year strategy” to answer the question “what would a digitally-enabled organisation look like?” and “how will we thrive in an increasingly digital world?”. These are perfect questions to help shape the future and current offering and the following related questions helped us in working through our recent projects with the Fairtrade Foundation and The British Trust for Ornithology (BTO).

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Mapping the user experience and developing wireframe and related colour schemes for the navigation

1.What’s not working well at the moment? Where are audiences dropping off / not going – why is this?

2.What are your analytics telling you? Do you understand the audience needs and do these change by age / other demographics? Why is that? Do you know how people are using your site?

3.Are you ready for Mobilegeddon? Do start the process of ensuring your site works on different devices from interactive white screen to phones. You probably already know that Google’s search ranking will be affected by how mobile friendly your site it. There is an easy mobile friendly test you can do.

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The mobile experience for teachers using Fairtrade resources

4.Is your SEO / social strategy good enough? Read Google’s guide to SEO, again Google will look harshly at copy that is too small and links that go nowhere. Defining your strategy beforehand (starting with the web copy), will help you prioritise what your main services are.

5. Do you have a strong concept / design? People like ideas- a strong concept can really lift your site usage.

6.Do you have the right sign-up points? Getting the balance right is essential; too many and people will click off your site. Having the main touch points clearly labelled will increase conversion to sales, and to your newsletter sign up.

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Clear and interesting sign up points help the user

7.Why not ask people what they would like to use the site for in the future? Regular users of your site will often have as good ideas as anyone for how the experience could be made even better, we’ve found tapping this interest and using some of their ideas is crucial.

8.Are you using it as a living / agile website? Agile roll-outs are best. Too often the process is to map the user experience to a wireframe and then build the site over 10-16 weeks, which is fine. But it’s better to keep the site alive and agile, adding new features and functionality, so the site has a beginning but no end. There is no web 2.2.

9.Are you linking your CRM to your website? You increase conversion to your site by as much as 50% from users on your social channels, by a few simple campaigns.

10.Are you making lots of new friends? We’ve found links to your site from other respected organisations work wonders for new site visitors and increased search ranking.

If you need help with your web delivery, these are the first questions we would ask, it’s an easy checklist, which starts with your audience and builds things in an agile but logical way.

Giles Robertson, Founder and Managing Director of Green Banana Marketing Ltd, Marketing Soc. and RSA Fellow, Charity Group chairman, Trustee of Marine Conservation Society, member of 2Degrees board of advisers and the Sustainability Growth Group. Follow him on twitter @gogreenbanana or email at Giles@greenbananamarketing.com

Plan for the down time

Why not make an action plan now of the five things you are going to tackle with your brand and marketing this summer?

These often discussed tasks keep getting pushed to the bottom of your to-do list. Set aside time now with specific dates for each task and spend a day planning each of them. Treat yourself to a nice lunch and have ‘a date’ with your ‘to dos’ and turn them into ‘dones’.

Our recommendations – although somewhat broad and of course non-specific to your cause and charity – would be the following:

 

1. Take a day to review each of your audience types. You should have personas for each type of person and user journeys as to how they interact and when you can prompt them to support you. Do you need to look in more detail about each of your segments? Six advantages of segmentation: Focus of the company / Increase in competitiveness / Market expansion / Customer retention / Have better communication / Increases profitability (marketing91.com)

 

2. Is your digital estate reflective of how people have or would like to interact with you? Do a social audit and write a social media strategy. 80% of social media users prefer to connect with brands through Facebook (Business2community)

 

3. How is my money spent? This is the biggest question current and potential supporters, from your experience, want to know the answer to. Is your charity explaining clearly how each pound is spent to them? What are the impacts and link this to numbers and quantities that are realistic and meaningful i.e. ‘the same as the UK population” and  “the time it takes to make a piece of toast” work because they are easily understood and have a relevant context

 Why not write-up meaningful case studies that demonstrate your work.

 

4. What is today’s brand story? Stooped in myths and no-doubt your organisation has a long history.  People like to read about real people doing real projects, so bring alive the breath-and-depth of your organisation’s history i.e “delivering for the environment for the last 60 years” with the latest projects “here’s our snow leopard live tracking with Hans and his team…”

 

5. Use film. Make your story comes alive in 30 seconds; do have a three minute version (and a ten minute one too for potential partner meetings). About 46% of people say they’d be more likely to seek out information about a product or service after seeing it in an online video and it is the 6th most popular marketing content today (blog-eloqua.com)

 

In the days and weeks ahead, use the summer quiet period to make a difference. We could do the heavy lifting for you and deliver some of the above and help you tick off your to do list, before going back to school.